Help

Contact Us

We're here to help. Reach out via email or social we aim to respond within one business day.

Order Support

Questions about an existing order, tracking, or returns.

support@velour.com

Styling Help

Need help finding your perfect fit or building a look?

styling@velour.com

Press & Partnerships

Media enquiries, collaborations, and affiliate opportunities.

press@velour.com

Privacy & Legal

Data requests, privacy concerns, and legal matters.

privacy@velour.com

Response Times

We operate Monday – Friday, 9 am – 6 pm. Emails received outside these hours will be answered the next business day. For urgent order issues, include your order number in the subject line for faster assistance.