Frequently Asked Questions

Visit our Size Guide for full measurement instructions and size charts for bras, sets, bodysuits, and sleepwear. Our AI Style Assistant can also help you narrow down your fit.

We process orders quickly. If you need to make a change, email support@velour.com within 1 hour of placing your order. We'll do our best, but cannot guarantee changes once the order is in the packing queue.

We accept all major credit and debit cards (Visa, Mastercard, Amex), Apple Pay, and Google Pay. All payments are processed securely via Stripe.

Yes! Select 'Gift Wrapping' at checkout for a complimentary Velour ribbon box with a personalised message card.

For hygiene reasons, bodysuits and certain intimate items are final sale unless they are faulty or not as described. Please check product pages for return eligibility.

Once we receive and inspect your return (within 2 business days of receipt), your refund is processed within 5–10 business days to the original payment method.

Yes, we ship worldwide. International delivery takes 5–14 business days depending on destination. Customs duties may apply and are the buyer's responsibility.

Our AI Style Assistant uses your stated preferences, style goals, and measurements to suggest pieces from our collection. All conversations are private and used only to improve your experience.

Absolutely. We use Stripe for all payment processing and never store card details on our servers. All data is encrypted in transit via TLS.

Most Velour pieces should be hand-washed in cool water with a gentle detergent, or machine-washed on a delicate cycle in a mesh laundry bag. Avoid tumble drying. Full care instructions are on each product's label and listing.